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This Privacy Policy describes how GoBlueTime LLC (“we”, “our”, or “us”) collects, uses, and protects personal information provided by customers and users of our services, including our website and SMS messaging services.

By using our services, booking an appointment, or communicating with us, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information when you contact us, schedule service, or use our website:

• Name

• Phone number

• Email address

• Service address

• Appointment details

• Device & appliance service information

• Communication preferences

• SMS opt-in or opt-out responses

We may also collect limited technical data such as:

• Browser type

• Device type

• IP address

• Activity logs

• Website usage analytics

We do not sell or share personal information with third-party marketers.

2. How We Use Your Information

We use personal information to:

• Schedule and manage appliance repair appointments

• Communicate appointment confirmations & updates

• Send service reminders & technician arrival notifications

• Provide customer support

• Process service records

• Maintain internal business records

• Improve our services and operations

If you opt in to SMS messaging, we may send:

• Appointment confirmations

• Service status updates

• Scheduling changes

• On-the-way notifications

• Follow-up service reminders

You may opt-out of SMS at any time by replying STOP.

3. SMS Communications & Consent

By providing your mobile number and opting in, you agree to receive text messages related to:

• Appointment scheduling

• Service updates

• Repair notifications

Message frequency varies.

Message & data rates may apply depending on your carrier and plan.

Reply:

• STOP to opt-out

• HELP for assistance

For more details, see our SMS Terms.

4. How We Share Information

We may share limited information only when necessary to:

• Assign a technician

• Process warranty or insurance claims

• Fulfill service appointments

• Comply with legal or regulatory obligations

We do not sell customer data.

We do not share SMS consent information with third-party advertisers.

5. Data Security

We use commercially reasonable safeguards to protect personal information against:

• unauthorized access

• disclosure

• loss or misuse

However, no transmission or storage system is 100% secure.

6. Data Retention

We retain customer and service records as required for:

• business operations

• service history

• payment documentation

• accounting or legal compliance

SMS consent records may be retained for compliance purposes.

7. Your Rights & Choices

You may:

• Update your contact information

• Request a copy of your stored information

• Request deletion where legally permitted

• Opt-out of SMS messaging at any time

To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not intended for children under 13.

We do not knowingly collect information from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this policy or your data, contact us:

GoBlueTime LLC

Email: support@gobluetime.com

Phone: 8888998197

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PRIVACY POLICY — GoBlueTime LLC

Last updated: January 2025

About us